Patient's Rights & Responsibilities

As a patient at Asian Cancer Institute and ACI Hospitals, you have certain Rights and Responsibilities:

Right of access to healthcare
Right to be treated without discrimination on the grounds of age, gender, race, origin, religion, sexual orientation or disabilities
Right to personal dignity and privacy during examination, procedures and treatment in a safe environment
Right to privacy and confidentiality of your medical records and personal information
Right to be included in decisions involving your medical care
Right to clear understanding of the benefits and risks of each treatment options available, the expected outcomes and change in medical condition in an understandable language
Right to informed consent before any procedure / surgery / treatment. If patient is unconscious or unable to make the decision due to any reason, informed consent will be taken from their nearest relatives

Right to know the expected cost of treatment and the hospital payment policies
Right to be informed about the names of the doctors, nurses and other healthcare team members involved in your care
Right to get second opinion
Right to accept or reject medical treatment. He / she will be informed of consequences of any such refusal. The hospital shall not be responsible for any consequences as a result of refusal to treatment
Right to request for a copy of your medical records as per hospital protocol. The records will be made available in 3 working days from application
Right to express complain or grievances and expect to get them addressed

To provide all and accurate personal and family health information required to provide you with appropriate care
To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care
To ask your doctor and other care providers questions when you do not understand any information or instructions
To inform your doctor or other care provider if you desire a transfer of care to another doctor, care giver, or facility
To be considerate of others receiving and providing care
To observe hospital rules, regulations, policies and procedures, including those regarding security checks, smoking, noise, and number of visitors. The Hospital is a non- smoking zone and any forms of intoxicants are not allowed in the hospital premises. You are requested to refrain from any damage to hospital premises

To accept financial responsibility for health care services provided and settle bills promptly
To inform the doctor and other care providers if the patient’s condition worsens or does not follow expected course
To accept hospital policy to ensure privacy and confidentiality of medical records.
To attend follow up appointments as requested
To keep the hospital property clean. Relatives are not allowed to wash clothes in the hospital
To refrain from spitting, smoking, consuming alcohol and chewing gum / gutka / pan on hospital premises
To conserve energy, water and be eco friendly
To follow the treatment plan recommended by your healthcare providers
To take care of your belongings

Monday to Saturday – 11am to 12noon AND 5pm to 7pm

Sunday – 11am to 12 noon AND 4pm to 7pm